Anywhere Connected

Mobile Internet Experience
by: Jerry Liao

Look at the new devices being introduced to the market recently and you will noticed that most if not all comes with internet connectivity – either via Wi-Fi, 3G or others. Netbook computers will eventually be equipped with 3G connectivity while mobile phones will be equipped with Wi-Fi connectivity.

Different devices with one purpose — provide connectivity to their consumers. While this is great for the public, it would be a challenge to service providers, device manufacturers and content developers to serve their products and services to varying avenues. Players should be aware about the changes that will occur for them to be able to deliver the right content to the right mediums.

Yankee Group released a new report that declares there is not one mobile internet experience, but two. The report defines one mobile internet experience as providing Anywhere connectivity for big screens and the other as providing optimized connectivity for small screens, and forecasts that the two mobile experiences will diverge, not converge.

Service providers must plan for this by segmenting their customer bases and delivering content, value and performance optimized for each category.

The report, Mobile Internet’s Parallel Worlds, sizes both market opportunities and characterizes each segment to help mobile internet vendors better target and profit from them.

Small-screen research highlights: :
– This segment is characterized by consumers, primarily youths, who are heavily influenced by youth culture and their social communities.
– Today’s small-screen mobile internet still disappoints, with usability, price and content discovery as barriers.
– Vendors need to take advantage of the ubiquity, portability and interactive nature of small-screen devices using context-aware services, such as location-based services, to aid service discovery and adapt content.

Consumers will likewise be impacted by changes in the market:
– This segment is characterized by consumers, primarily youths, who are heavily influenced by youth culture and their social communities.
– Today’s small–screen mobile internet still disappoints, with usability, price and content discovery as barriers.
– Vendors need to take advantage of the ubiquity, portability and interactive nature of small–screen devices using context-aware services, such as location-based services, to aid service discovery and adapt content.

Big-screen research highlights:
– This segment is characterized by highly connected mobile business users and Anywhere Consumers who want their big–screen experience to mirror their interactions on the PC and, to a lesser extent, the TV.
– Survey and anecdotal data show an encouraging start of successful mobile internet experiences in this segment, particularly in Europe.
– Users seek usefulness, productivity and reliability from the mobile internet experience, and will pay for that value.

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